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Exchange and Return

To exchange or return the item you have purchased.

That is possible. Within 30 days upon receipt of the item, you can return it, free of charge.  Please note that the item must be complete and intact and with the original packaging. When we have received the item in good order, we will reimburse your payment within 7 working days on your bank account

How do I return an item? This is done through our returning portal. Click here. Just sign up your return shipment to generate a shipping label. To generate your return shipment, you do need to use track & trace code of the original shipment and your zip code. Please contact us if you do not know the original shipment track & trace code.

After you have selected the shipment service company, a return label will be created. Print this label. Prepare the package by removing the old label first and stick the new printed label on the package and deliver it to your selected shipment services. The previous mentioned procedure is only valid for private customers.


For: Retouren

Roggemole 8-14 

8513WB Lemmer

The Netherlands


Whenever you have a question or looking for advice, please fill in the contact form and press sent.

Payments. H-NTR uses Multisafepay system for payments with several possibilities like IDEAL, Klarna and PayPal. When using Klarna you have also the option to pay afterwards within 30 days or 3 equal installments.


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